otrs

问题 I want to consume OTRS TicketConnector webservice in a .NET app. Normally, the easiest way to get connected to a webservice is to import its WSDL via 'Add Service Reference'. Unfortunately, OTRS TicketConnector doesn't publish the WSDL. I've found a custom WSDL for TicketConnector here. But when I'm trying to use it in 'Add Service Reference' it leads to an empty Reference.cs showing the following errors: Cannot import wsdl:portType Detail: An exception was thrown while running a WSDL import

问题 I want to know how to get and link the ticket to Configuration item through SOAP or REST Webservice. I have imported this Restfull Web service in admin console and successfully created and getting ticket information using this url http://XXX.XXX.XXX.XXX/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/1. but the problem is the linked config item information is not coming when i get the ticket information. i did lots of search on google found that ticket can be linked