otrs 备注 客户门户只能显示类型为外部的注释
otrs 备注 客户门户只能显示类型为外部的注释 来源： oschina 链接： https://my.oschina.net/u/4370628/blog/4317483
otrs
Change Customer Information field in AgentTicketZoom OTRS6
问题 I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way? I need to add a TicketLicense input box below LastName of the field Yellow circle displays where I need to add my input box 回答1: Look at files: Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt Kernel/Output/HTML/Layout/Ticket.pm You also may need to change mappings, take a look at Kernel/Config/Defaults.pm Usefull link https://blog.otrs.com/2017/10/25
OTRS Webservice as Requestor Test
问题 I'm new to OTRS (3.2) and also new to PERL but I have been given the task of setting up OTRS so that it will make a call to our remote webservice so a record can be created on our end when a ticket is set as "Closed". I set up various dynamic fields so the customer service rep can fill in additional data that will be passed into the webservice call along with ticket details. I couldn't get the webservice call to trigger when the ticket was "Closed" but I did get it to trigger when the
Missing Perl dependencies not actually missing
问题 I'm trying to install OTRS Help Desk on an EC2 instance of Amazon Web Services. I'm following the installation instructions here. But when I try to install otrs, I get the following errors: Error: Package: otrs-4.0.8-02.noarch (/otrs-4.0.8-02.noarch) Requires: perl(Archive::Zip) Error: Package: otrs-4.0.8-02.noarch (/otrs-4.0.8-02.noarch) Requires: perl(Template) You could try using --skip-broken to work around the problem You could try running: rpm -Va --nofiles --nodigest When I try to
How to access otrs html page? [closed]
问题 Closed . This question needs to be more focused. It is not currently accepting answers. Want to improve this question? Update the question so it focuses on one problem only by editing this post. Closed 5 years ago . I want to access otrs html page to change the customer page that came after login page. I have search over remote server where the otrs is located but did not found the html page. Any body know where i can get that? 回答1: OTRS does not use pure HTML pages but it uses templates in
OTRS GenericTicketConnectorSOAP.wsdl can't create port and service
问题 I'm using jax-ws maven plugin for generate obiekt from GenericTicketConnectorSOAP.wsdl every object generated without GenericTicketConnectorSOAP, service and port. My pom.xml is wrong or this wsdl isn't prepare to generate service and port ? Thanks for help. 回答1: I cannot use wsdl to generate Java stub classes. I posted my solution here BTW, the link to your pom does not work. Access denied. 回答2: Thanks for your solution. I found other. When I'm using axistools-maven-plugin plugin <plugin>
CGI reply error on nginx server using fcgiwrap
问题 I have a nginx server running on debian wheezy . I have working OTRS installation. But our old perl-fcgi wrapper was interferring with some other important process so we desided to choose fcgiwrap package : http://www.haschmi.de/de/otrs/otrs-on-nginx.html So I removed the old wrapper and installed the new one. The old wrapper had fastcgi_pass 127.0.0.1:8999; and the new one fastcgi_pass unix:/var/run/fcgiwrap.socket; Here is the complete config server { listen ip:80; server_name support.test
CGI reply error on nginx server using fcgiwrap
I have a nginx server running on debian wheezy . I have working OTRS installation. But our old perl-fcgi wrapper was interferring with some other important process so we desided to choose fcgiwrap package : http://www.haschmi.de/de/otrs/otrs-on-nginx.html So I removed the old wrapper and installed the new one. The old wrapper had fastcgi_pass 127.0.0.1:8999; and the new one fastcgi_pass unix:/var/run/fcgiwrap.socket; Here is the complete config server { listen ip:80; server_name support.test.com; root /opt/otrs/var/httpd/htdocs; index index.html; location /otrs-web { gzip on; alias /opt/otrs
OTRS: error generating Java SEI with wsdl
问题 Windows 7, Java 7 OTRS appliannce. I am trying to use wsimport to generate Java SEI with the wsdl file from https://raw.githubusercontent.com/OTRS/otrs/master/development/webservices/GenericTicketConnectorSOAP.wsdl I tried from command prompt (run as admin) and it gave me errors (see attachment) and did not generate anything. I also tried using Netbeans 8. I select create web service from wsdl file and it complains cannot find service nor port. I then validated the wsdl file, it cannot find
OTRS: error generating Java SEI with wsdl
Windows 7, Java 7 OTRS appliannce. I am trying to use wsimport to generate Java SEI with the wsdl file from https://raw.githubusercontent.com/OTRS/otrs/master/development/webservices/GenericTicketConnectorSOAP.wsdl I tried from command prompt (run as admin) and it gave me errors (see attachment) and did not generate anything. I also tried using Netbeans 8. I select create web service from wsdl file and it complains cannot find service nor port. I then validated the wsdl file, it cannot find declaration of this element, xmlns:tns="http://www.otrs.org/TicketConnector/"> How am I supposed to