Communication Gap: User vs Analyst-Designer
问题 Normal practice is to use case studies, construct work- and data-flows, etc. But this does not necessarily create a shared vocabulary between the user/sponsor and the analyst-designer: one or the other, both normally, will have to acquire terms and views of the "internals" of the others area of expertise, and this usually leads to misunderstandings and meetings-to-clarify (enter RAD-techniques like Evolutionary Prototyping), etc. The user/sponsor is focused on his/her needs/environment, and