问题
I've come here in a bid to try and solve what seems like a blackhole that nobody in paypal can help us with.
We've a business account. Paypal Express (digital goods). Verified, restrictions lifted etc... We've got paypal express integrated fine as our sole payment method. But there's a problem. ANY paypal account funded by a credit card will just flat out fail and give a 10417 error.
Overview
- Customer A has an existing paypal balance of $10
- Customer B has an existing paypal balance of $0 but has their account funded by credit card.
- Customer A has no problems on our site with any transaction below $10.
- Customer B gets an error upon payment. More specifically, a 10417 error.
Now before anyone says it, we have checked with card issuers etc... so we're 100% sure this is not an error with cards or banks (as the 10417 error tends to suggest). We've literally tested this with a dozen verified / clean paypal accounts in different countries with different card types & different issuing banks. All of them fail and sandbox gives us no clues either...
Can anyone throw us a bone here or think of any possible reason this could be happening? It would be much appreciated...
Update: Resolved: Turns out it was a problem with our account and more specifically our category of industry. It would have helped of course had someone told me that the half a dozen or so times I called over the past week - yesterday on the phone i asked an agent if she was 100% certain this was a problem with a customers card, bank or billing address. I knew it wasn't so i wanted just to see if she'd commit to it. Her response - "yes sir, i'm 100% certain". Sums it all up. Hopefully this will help someone else out there... if you're getting 10417 errors, try changing the business category or subcategory in a bid to stop you going insane...
回答1:
Ran into the exact same issue, paypal support was not very helpful
Turns out the problem was the business URL was set to http instead of https
Our business website redirects from http -> https, but this redirect seems to cause a problem at checkout for paypal
Once we changed the business url, customers were able to proceed with payments
Solution:
- Log in to paypal
- Navigate to https://www.paypal.com/businessprofile/settings/info/edit
- Edit the business profile and make sure "Business URL" is set to https://
来源：https://stackoverflow.com/questions/15561078/paypal-accounts-funded-by-credit-cards-10417-error