zendesk

integrating Zendesk with “ Hermes ” the telephony system

十年热恋 提交于 2019-12-05 06:16:44
问题 I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea. I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ??? Any help appreciated! 回答1: Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create

Source Code for Mule ZenDesk connector?

心已入冬 提交于 2019-12-04 19:55:57
The source code for many of the MuleSoft's connectors is available on their GitHub page . But I haven't found the source code for their Zendesk connector and Google isn't being very helpful. The reason I'm looking is that I'm still trying to debug the “null (java.lang.UnsupportedOperationException). Message payload is of type: ZendeskConnector$1” error I posted about before. I'm really stumped, but I thought if I looked at the source it might give a clue. 来源: https://stackoverflow.com/questions/23330362/source-code-for-mule-zendesk-connector

Future of TFS vs VSTS

為{幸葍}努か 提交于 2019-12-04 15:59:14
问题 Is Microsoft still working on both products? Has development on TFS been dropped in favour of VSTS? For context, we are using TFS right now and VSTS clearly has better integration. Specifically with Microsoft Teams and ZenDesk which is important to getting our workflow process in a more manageable state. However, VSTS doesn't have anywhere near the configuration or reporting that we require. Will either product eventually have the full feature set or will we have to choose and build our own

422 error when creating a ticket in Zendesk

我们两清 提交于 2019-12-04 05:35:33
I am developping an app in ASP.NET MVC5 using Zendesk_v2 (uploaded using a nuget package). I have admin rights for subdomain easynext.zendesk.com. Here is my code for creating a ticket: private static string requestUri = "https://easynext.zendesk.com/api/v2/tickets.json"; private static string _username = "gbalasel@easynext.be"; private static string _password = "MYPASSWORD"; private static ZendeskApi apiZendesk = new ZendeskApi(requestUri, _username, _password, ""); private void CréerTicketZendesk() { var myTicket = apiZendesk.Tickets.CreateTicket(new Ticket() { Subject = "test ticket",

Future of TFS vs VSTS

混江龙づ霸主 提交于 2019-12-03 10:05:19
Is Microsoft still working on both products? Has development on TFS been dropped in favour of VSTS? For context, we are using TFS right now and VSTS clearly has better integration. Specifically with Microsoft Teams and ZenDesk which is important to getting our workflow process in a more manageable state. However, VSTS doesn't have anywhere near the configuration or reporting that we require. Will either product eventually have the full feature set or will we have to choose and build our own integrations or reporting? Now Azure DevOps and Azure DevOps Server, but the rest of the story remains

Mule + ZenDesk: Unhelpful error message: “null (java.lang.UnsupportedOperationException). Message payload is of type: ZendeskConnector$1”

匿名 (未验证) 提交于 2019-12-03 08:51:18
可以将文章内容翻译成中文,广告屏蔽插件可能会导致该功能失效(如失效,请关闭广告屏蔽插件后再试): 由 翻译 强力驱动 问题: I think this is some type of generic MuleSoft error message, basically saying that it's either unhappy about the input or output, but I've made the simplest flow that I can, and as far as I know there are no parameters to pass. The test flow I'm trying to do: HTTP -> ZenDesk / ListTickets -> Set Payload ( "hello world" ) Things I've looked at: I'm using a global config and the connection verifies I'm using my password (vs. the security token) If I make the password incorrect I get a 401 as expected, same if I use my key instead I

Jira for bug tracking and customer support?

微笑、不失礼 提交于 2019-12-02 19:45:26
We are thinking of using Jira for bug tracking and to integrate it with Git to connect bug fixes with version handling. Do you recommend Jira also for customer support or should we find another system like for example Zendesk for that purpose? I know that it is possible somehow to integrate for example Hipchat with Jira to enable chat functionality with customers but is Jira too complex for Customer Service to handle? What is your experience? We use Jira for customer support, but we found that Jira is missing many must-have features that are needed for this. that's why we make many changes.

integrating Zendesk Talk API code in the telephony system

纵饮孤独 提交于 2019-12-01 01:13:11
I have existing telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API . I already asked you about this in this Zendesk Question , and thanks to a member with us jimmy Long , things are seems to be clear, but i wanna know more about how i will write code, so i have another Questions. Question 1: if i wanna create a call ticket in the zendesk automatically from telephony system as a code java-script, should i write it in the telephony system like this ?? or there is another script ?? $.ajax({ url: '/api/v2/channels/voice/tickets.json',

integrating Zendesk Talk API code in the telephony system

强颜欢笑 提交于 2019-11-30 20:30:17
问题 I have existing telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API . I already asked you about this in this Zendesk Question, and thanks to a member with us jimmy Long, things are seems to be clear, but i wanna know more about how i will write code, so i have another Questions. Question 1: if i wanna create a call ticket in the zendesk automatically from telephony system as a code java-script, should i write it in the telephony system like

How to Promisify this function - nodejs [duplicate]

蹲街弑〆低调 提交于 2019-11-28 11:35:24
This question already has an answer here: How do I convert an existing callback API to promises? 20 answers I have an ajax call which needs to return a promise. The function is as follows client.tickets.create(ticket, function(err, req, result) { if (err) { logger.error(err); return false; } return JSON.stringify(result); }); I have to wait for this function to execute before I can perform the next action. How can I promisify this function ? I tried the following and it gave me an error saying Cannot call method then of undefined : return client.tickets.create(ticket).then(function(result){