To Workflow or Not to Workflow?
I am responsible for a team of developers who will are about to start development of a light weight insurance claims system. The system involves a lot of manual tasks and business workflows and we are looking at using Windows Workflow (.NET 4.0). An example of the business domain is as follows: A policy holder calls the contact centre to lodge a claim. This “event” fires two sub tasks which are manually actioned in parallel and may take a lengthy time to complete; Check customer for fraud – A manual process whereby an operator calls various credit companies to check and assess the potential of