NLP to classify/label the content of a sentence (Ruby binding necesarry)
I am analysing a few million emails. My aim is to be able to classify then into groups. Groups could be e.g.: Delivery problems (slow delivery, slow handling before dispatch, incorrect availability information, etc.) Customer service problems (slow email response time, impolite response, etc.) Return issues (slow handling of return request, lack of helpfulness from the customer service, etc.) Pricing complaint (hidden fee's discovered, etc.) In order to perform this classification, I need a NLP that can recognize the combination of word groups like: "[they|the company|the firm|the website|the