Cannot upload video to iTunesConnect: The frame rate of your app video preview is too high

Question

I made an App Store preview video using QuickTime player on OS X Yosemite.
When I try to upload the video to iTunesConnect, I get an error message:

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Answer 1

I scripted this into a borne again shell (bash) to convert a bunch of files. You can add 'rm $file' to the script to delete the original file if you wish, but do not do this unless you know exactly what you are doing and take full responsibility for the risks involved. I list 30s in my filename convention to specify the length of the video. If your file name convention is different you will need to adjust accordingly.

#!/bin/bash
for file in `ls *s.mov`
do
newFileName=`echo $file | sed s/s.mov/s_r24.mov/`
# echo $file  $newFileName
if [ -e $newFileName ]; then
echo $newFileName "exists"
else
echo ""
# echo $newFileName "does not exist"
ffmpeg -i $file  -qscale 0 -r 24 -y $newFileName
fi
done

Answer 2

This is what worked for me:

ffmpeg -i input.mov -qscale 0 -r 24 -y output_5.mov

-qscale 0 made sure the length stayed the same but the frame rate dropped from 56 or so (as it was recorded from my iPhone6 by the QuickTime) to exactly 24 !!

Then managed to successfully upload to iTunes, yay!

March 28, 2019 EDIT:

There is also this option to just do it with iMovie: Creating App Previews with iMovie

Answer 3

Just did my first movie. hit lots of snags - heres quick steps to avoid them:

• RECORD
• Record in Quick Time Player > File > New Movie Recording
• Use iPhone 6/7 PLUS to get right dimensions
• use drop down beside red record button to choose iphone
• record your video - max 30 secs but easy to trim
• Trim in Quicktime to be under 30 secs
• Edit/Trim - drag the ends of the yellow bounds
• had problems splitting and combining clips in Quicktime - use iMovie
• save as mp4 or mov
• IMOVIE - CONVERT TO APP PREVIEW
• Use iMovie to get correct framerate
• File > New App Preview
• import exported movie file from quicktime
• drag movie to timeline
• press space to test play
• add sound if you like - google "royalty free sounds"
• drag wav into project/ drag into timelime
• EXPORT APP PREVIEW
• Share button top right
• choose App Preview (if missing check prev steps dont use File option fps dimesions may not be right)
• save to file mp4
• UPLOAD USING SAFARI
• Upload using Safari to iTunes Connect - wont work in chrome
• In pictures section of you app version, choose file, pick mp4 exported from imovie
• set frame to display when movie not playing
• save itunes version info
• movie uploaded
• itunes said 'can take up to 24 hours'

Answer 4

This rescales one video into all the required framerate and sizes to match what App Store Connect needs:

IN=IMG_3518.TRIM.MOV
ffmpeg -i $IN -s 1080x1920 -r 30 5.5.mov
ffmpeg -I $IN -s 886x1920 -r 30 6.5.mov
ffmpeg -I $IN -s 1200x1600 -r 30 ipp3.mov

Don't use this. You should make all your videos by running on the actual different devices. Your account will be banned, your house will catch fire, your cat will die.

Answer 5

1. Create the file resize_video.sh, with the code below
2. Open the terminal, run the command: sh resize_video.sh

This script, will convert videos as needed by the AppStore.

INPUT_VIDEO=app_preview.mov

mkdir -p 6.5
mkdir -p 5.5
mkdir -p 12.9

WIDTH=886
HEIGHT=1920
OUTPUT_VIDEO=6.5/app_preview.mov
rm -f $OUTPUT_VIDEO
ffmpeg -i $INPUT_VIDEO -qscale 0 -r 24 -y -vf scale=$WIDTH:$HEIGHT,setsar=1:1 $OUTPUT_VIDEO

WIDTH=1080
HEIGHT=1920
OUTPUT_VIDEO=5.5/app_preview.mov

rm -f $OUTPUT_VIDEO
ffmpeg -i $INPUT_VIDEO -qscale 0 -r 24 -y -vf scale=$WIDTH:$HEIGHT,setsar=1:1 $OUTPUT_VIDEO

WIDTH=1200
HEIGHT=1600
OUTPUT_VIDEO=12.9/app_preview.mov

rm -f $OUTPUT_VIDEO
ffmpeg -i $INPUT_VIDEO -qscale 0 -r 24 -y -vf scale=$WIDTH:$HEIGHT,setsar=1:1 $OUTPUT_VIDEO

https://gist.github.com/5lineofcode/ba6fc90ed7628c3acf11a735437c7944

Answer 6

You can fix it easily in iMovie (I used 10.1.10).
1. Go to main screen of iMovie.
2. File -> New App Preview.
3. Drag your movie to the project.
4. File -> Share -> App Preview.