Visual Studio 2017 - How to fix error: We could not refresh the credentials for the account

Question

My email address has changed and now I can\'t log into Visual Studio 2017.

The error is \"We could not refresh the credentials for the account. Failed to refresh th

Answer 1

Very old thread but if someone is still having this issue, then try following in my footsteps:

I just deleted the entire .IdentityService folder, and launched visual studio again... It asks you to log in and works normally. (for me)

Answer 2

I found the same behavior when using Administrator user. Any other user can login and activate the license only for himself. I don't think there is a way to activate for Administrator, which makes using this licensing awkward for usage in a shared resource (i.e. build server).

Answer 3

Opening VS as admin worked for me, none of the above did

Answer 4

It happened to me when using an account that uses my organization's email-domain, and I guess it tried to verify it and it couldn't find it in their database, and as soon as I used an account with a onmicrosoft.com domain, it worked.

The interesting part is that it allowed me to create the Microsoft account with this organization email and I still use it for DevOps, and it just stopped me when signing in with Visual Studio, I don't understand why this difference is.

I hope this can help someone..

Answer 5

I updated Visual Studio with latest package and after rebooting my PC issue was solved. I was able to log-in

Answer 6

• Check to make sure that your PC no limit(IP-Firewall) to Internet connection access.
• Disable or turn off VPN