Visual Studio 2017 - How to fix error: We could not refresh the credentials for the account

Question

My email address has changed and now I can\'t log into Visual Studio 2017.

The error is \"We could not refresh the credentials for the account. Failed to refresh th

Answer 1

I had the problem of not being able to sign in to VS after not using unity for a long time and then updating everything. The way I solved it was to open VS and then click help. This opened the sign in box with 'Personalization Account'. I clicked 'Account options' under the afore mentioned heading, and changed the 'Embedded web browser' to 'System web browser' in the right window. This enabled me to log in via my Edge browser and everything worked fine.

Answer 2

In case someone is still looking for an answer. What worked for me was checking that the AppData folder and Local folder were not on 'read only mode' in the path "C:\Users{username}\AppData\Local.IdentityService" and it just worked!

Answer 3

The one solution which worked for me was resetting the domain password and restarting the system. I just wanted to share this because i was struggling with the same problem since 8 days tried everything on net and this worked. Hope it helps someone :)

Answer 4

Make sure you can access https://login.microsoftonline.com

If your network is blocking that (perhaps to block Microsoft webmail), then the above solutions will not pertain to you. Either unrestrict access, or you will need some off-line version.

Answer 5

I tried by deleting only the IdentityServiceAdalCache.cache as in the accepted answer but it did not fix the problem.

For the record, I managed to fix it by deleting every files within the .IdentityService folder (located in C:\Users{username}\AppData\Local.IdentityService).

Answer 6

What worked for me was to rename .identityservice and then restart VS and log in to your VSTS account. It then recreates a new .identityservice that it can access.