Is it possible to change the Twilio Browser Client ringtone?

Question

I did not find it in Twilio documentation that I can change it.

Does anyone has a solution to this problem?

Perhaps it is possible to replace the mp3 file that is downloaded to the browser and used as a ringtone.

I need this, because my clients are somewhat annoyed by the default ringtone of Twilio browser client.

Answer 1

It is possible to change default incoming ringtone with some workaround.

Following Twilio client API: https://www.twilio.com/docs/client/device#sounds you can disable incoming ringtone calling Twilio.Device.sounds.incoming(false). Then you will need to hookup to event Twilio.Device.incoming and manually start you ringtone and hookup to other events to stop playing music when call is answered/cancelled.

Answer 2

Twilio Customer Support here, its not possible to change the ringtone at this time however you could use and have a recording of the ring tone you need until the other leg of the call has a status of 'answered'

In the meantime I have added this as a feature request, though I cannot give a firm estimation as to when it might be implemented.

Any further questions ping help@twilio.com

Answer 3

Yes it is possible to change incoming call ringtone, You can add this code it's working for me also

first add ringtone url like this

 var audio = new Audio('/app-assets/audio/Ringback.wav'); 

than add this code when call was coming

audio.loop = true;
audio.play();

and on answer or reject you can stop ring

audio.pause();
audio.currentTime = 0;