问题
I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?
I need to add a TicketLicense input box below LastName of the field
Yellow circle displays where I need to add my input box
回答1:
Look at files:
Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt
Kernel/Output/HTML/Layout/Ticket.pm
You also may need to change mappings, take a look at Kernel/Config/Defaults.pm
Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/
回答2:
If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.
来源：https://stackoverflow.com/questions/52831388/change-customer-information-field-in-agentticketzoom-otrs6