问题
I'm using SharePoint 2013 and some users, I'll repeat, only SOME of them can't open office files in their client application (word, excel...). I don't know what is the problem because I can open documents from my machine but when I log in to another machine (colleague that can't open documents) I'm also unable to open documents. So, problem is in machine. I tried:
- removing office cache files
- Adding SharePoint site to Trusted zone
- Repairing office installation...
Nothing helps. Message after a longer period of "downloading": Sorry, we couldn't find . It is possible it was moved, renamed or deleted? Sometimes there is an another message...
回答1:
UPDATE:
Problem is solved by installing newest updates (from 5. December 2015. to 15. December 2015.). I'm not sure but probably this update solved problem:
https://support.microsoft.com/en-us/kb/3023068
Thanks everyone for support
回答2:
Look at your installed Windows updates. If you have KB3055034, uninstall it and see if that helps - worked for us!
回答3:
The solution we found that worked like a charm was deleting the counters.dat file out of the user's Temporary Internet Files. Please see the steps below:
- Close all instances of IE and other browsers
- Delete counters.dat file (location: \AppData\Local\Microsoft\Windows\Temporary Internet Files\ )
- Reopen IE or other browser
This worked like a charm and has been a big help with other tough fixes like plugin issues.
来源：https://stackoverflow.com/questions/33387931/cant-open-office-documents-from-sharepoint-site