Geoff,
Have a look below. This will create a bare bones ticket in the HPD:Help Desk form of v7. Hope this helps.
-Jason
/* This creates an entry in the form HPD:Help Desk, returns the Entry ID (not Incident Number) to the command line */
import com.bmc.arsys.api.*;
public class CreateEntry {
public static void main(String[] args) {
//Initialize a new ARServerUser object, this is the main object we are using for all actions
// for e.g. user=Demo, password=pwd, server=remedy, port=7100
ARServerUser context = new ARServerUser("Demo", "pwd", "", "","remedy",7100);
//A new entry we want to submit into remedy
Entry newEntry = new Entry();
//put the field values in there. (Integer fieldID, Value of field)
newEntry.put(7, new Value(0)); // Status<br>
newEntry.put(8, new Value("This record is created via Java API")); // Short Description<br>
newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low)<br>
newEntry.put(1000000162, new Value(4000)); // Urgency - (High) 1000/2000/3000/4000 (Low)<br>
newEntry.put(1000000000, new Value("xyz")); // Description<br>
newEntry.put(1000000151, new Value("xyz")); // Details<br>
newEntry.put(1000000099, new Value(0)); // Service Type - 0/1/2/3<br>
newEntry.put(240001002, new Value("xyz")); // Product Name<br>
newEntry.put(200000003, new Value("xyz")); // Product Cat Tier 1<br>
newEntry.put(240001002, new Value("xyz")); // Product Cat Tier 2<br>
newEntry.put(200000005, new Value("xyz")); // Product Cat Tier 3<br>
newEntry.put(1000000063, new Value("xyz")); // Operational Cat Tier 1<br>
newEntry.put(1000000064, new Value("xyz")); // Operational Cat Tier 2<br>
newEntry.put(1000000217, new Value("xyz")); // Assigned Group<br>
newEntry.put(1000000054, new Value("xyz")); // Corporate ID<br>
newEntry.put(2, new Value("Demo"));<br>
try{
//And here we create the entry itself, printing out the EntryID we get back
String EntryId = context.createEntry("HPD:Help Desk", newEntry);
System.out.println("Request ID = "+EntryId);
}
catch(ARException arException){
arException.printStackTrace();
}
}
}
