Prestashop cant login in admin

Question

Several days ago I couldn\'t access the admin panel on my site based on prestashop platform. After entering login and password, I was redirected to login page again and ever

Answer 1

Here is some things you can try :

1/ Clear your browser cache and your cookies

2/ Try using Firefox instead of Chrome (which seems have some unexpected problems)

3/ Check PS_SHOP_DOMAIN and PS_SHOP_DOMAIN_SSL in ps_configuration table

4/ Manually clear smarty cache : remove all files from tools/smarty/compile and tools/smarty/cache

5/ Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition :

AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP'))

6/ Make the expire time shorter for cookies (IE can have issues with longest time cookies) : in classes/Cookie.php constructor,

set : $this->_expire = isset($expire) ? (int)($expire) : (time() + 3600);

instead of $this->_expire = isset($expire) ? (int)($expire) : (time() + 1728000);

Answer 2

I use prestashop 1.4.8.2 I just debuged my back office login loop by changing admin/login.php Just remove seemingly useless conditions in following code.

if ((empty($_SERVER['HTTPS']) OR strtolower($_SERVER['HTTPS']) == 'off')
     AND Configuration::get('PS_SSL_ENABLED'))

Change with

 if (!Configuration::get('PS_SSL_ENABLED'))

I also cleared cookie and bam it worked. I don't know if it will mess other stuff but I can AT LAST get in my back office. Peace!!

Answer 3

In case you've moved prestashop from a local version or from another domain, in addition of the classic.

update ps_configuration table set value="www.myshop.com" where name ="PS_SHOP_DOMAIN";

update ps_configuration table set value="www.myshop.com" where name ="PS_SHOP_DOMAIN_SSL";

Check the table called ps_shop_url, and update domain and domain_ssl field, and physical_url as well.

Example:

update ps_shop_url set domain='www.myshop.com', domain_ssl='www.myshop.com', physical_url='/';

Answer 4

This is what worked for me: in the adminstration>preferences control panel, set "Check the Cookies IP address" to "No."

http://xbfish.com/tag/auto-logout/

Answer 5

There are some possible things that could have happened to prevent your old passwords from working. One could be that your _COOKIE_KEY_ changed.

You can try to use the following script to generate a new password hash. You can then replace it in the database in the xxxx_employee table (where xxxx_ is your table prefix). I hope that works for you. In any case: keep a backup of your old hashes.

Here is the small script:

<?php
require(dirname(__FILE__).'/config/config.inc.php');
echo Tools::encrypt($_REQUEST["pw"]);

Don't forget to remove the script from your server once your done!

Answer 6

Sometimes I get this error when I configured shop domain with non-www and I try to access with www, for example. I like to force all users to have the same url, so I force at .htaccess to enter with www:

RewriteCond %{HTTP_HOST} !^www.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]