JIRA: to close or to resolve?

Question

You can reopen both a resolved and a closed issue in JIRA. What\'s the practical difference? (besides requiring different permissions to resolve/close issues e.g. if QA is invol

Answer 1

I think CLOSED is a status and RESOLVED is a state.

1. An issue can be RESOLVED as DONE, NOT REPEATABLE, or CANCELED (or any statuses you choose ... it's set in the workflow rules)
2. RESOLUTION can be used in JQL pretty easily too ... e.g. PROJECT = DBA and RESOLUTION is EMPTY
3. RESOLVED Issues also show up with strike through characters when listed in other issue comments or links
4. At the DB level, RESOLUTION DATE is a separate field and also shown in the DATE section of an issue

I think there is a bunch of reporting available for RESOLVED issues as well.

Bottom line... RESOLVED can mean 'no longer active' for any number of reasons and it has special functionality in JIRA. CLOSED is just another status.