I have little patience with users who do not read what has taken me a lot of time and effort to develop: 1) the application 2) the instructions Aside from that, if you do not read and just do "whatever it takes" you are on your own. I state that up front. I design my applications to be as intuitive as possible and still there are people who will make support phone calls out of the blue, like a child blurting out in class when they shouldnt be. I have no tolerance for that. Read the manual, read the dialogs - the answers to 99% of the problems are right there.
