PHP / MySQL Ticket Response - Store E-mail repsonse in database?

Question

I am building a basic support request system where the customer can log in and ask a question and an admin can go in and reply and it will set the status to \"Responded\" an

Answer 1

You could use email piping (if your server supports it).

In the subject, you'd have a unique identifier which contains the ticket ID or something unique to the ticket. Example: "How do I eat food [Question: #1234]", where 1234 is the ticket ID.

In your control panel, you would set up an email forwarder to your email piping script.

This tutorial offers the basics to email piping, and I used it as the base for my piping script: http://www.damnsemicolon.com/php/parse-emails-in-php-with-email-piping-part-1