As of today (5/25/2016) there seems to no longer be data for user_ratings_total in the Google Places API. I use this to get the total number of reviews for a business. Is th
I'm facing the same issue, and it looks like total number of reviews from Google Places API is not the same as Google My Business API:
[https://www.en.advertisercommunity.com/t5/Google-My-Business-API/Total-Reviews-are-no-longer-getting-in-Google-Places-API-and/td-p/573090#][1]