Place a Twilio call on hold and retrieve it later

Question

I am creating a Twilio application using JavaScript SDK.

I want to implement call hold functionality but I am having trouble implementing it.

What is the pr

Answer 1

When the user of the soft phone press Hold you can use the REST API to update that call, sending the call to a queue.

You can do that redirecting the call to a TML file with the tag.

To retrieve the call to the soft phone you can use the CallSid to update the call and sending it back to the soft phone user.

I already implemented that feature in my app, so let me know if you need some help.