How do you know when you need a BPM solution?

Question

My customer is looking for a Business Process Management (BPM) solution. What they need is simple document routing and an approval system. What are the drivers for implement

Answer 1

Maybe asking a few questions could help.

Will the processes change ? Will an older version of a process live on while newer version of the process come into existence ? Should the running time of processes (and each step) be measured ?

Is it about business processes (orchestrating the state of multiple resources) or resource lifecycles (only the state of a single document/resource) ? ...

Sorry if it's not much of an answer.