Visual Studio 2017 - How to fix error: We could not refresh the credentials for the account

Question

My email address has changed and now I can\'t log into Visual Studio 2017.

The error is \"We could not refresh the credentials for the account. Failed to refresh th

Answer 1

It happened to me when using an account that uses my organization's email-domain, and I guess it tried to verify it and it couldn't find it in their database, and as soon as I used an account with a onmicrosoft.com domain, it worked.

The interesting part is that it allowed me to create the Microsoft account with this organization email and I still use it for DevOps, and it just stopped me when signing in with Visual Studio, I don't understand why this difference is.

I hope this can help someone..