I am creating an Service Request Ticketing System using SharePoint 10 Lists functionality. I want to hide some form fields from the end user when completing the form but wan
You can do this by editing the view / edit form in SharePoint designer or InfoPath, but you need quite a bit of knowledge on XSLT or InfoPath to do tricks like these. For InfoPath see: http://blog.symprogress.com/2011/05/infopath-list-form-hidedisable-fields-based-on-sharepoint-group-membership/
Or you can create custom webparts for every element you need, by using Visual Studio.
Or you can use a product like this, which is by far the easiest way: http://store.bamboosolutions.com/sharepoint-column-level-security.aspx