I am trying to fix a character encoding issue - previously we had the collation set for this column utf8_general_ci which caused issues because it is accent insensitive..
Firstly run this query
SHOW VARIABLES LIKE '%char%';
You have character_set_server='latin1'
If so,go into your config file,my.cnf and add or uncomment these lines:
character-set-server = utf8
collation-server = utf8_unicode_ci
Restart the server. Yes late to the party,just encountered the same issue.