This is a follow up to this question, where I didn\'t get any input on this point. Here is the brief question:
Is it possible to detect and debug problems co
Apart from crash dumps, a technique is extensive run-time logging: where each thread logs what it's doing.
The first question when an error is reported, then, might be, "Where's the log file?"
Sometimes you can see the problem in the log file: "This thread is detecting an illegal/unexpected state here ... and look, this other thread was doing that, just before and/or just afterwards this."
If the log file doesn't say what's happening, then apologise to the customer, add sufficiently-many extra logging statements to the code, give the new code to the customer, and say that you'll fix it after it happens one more time.