Five9's API: How to pull reports using SOAP API and Basic Authentication

Question

We are trying to access data from Five9\'s server using there reporting API. We have written code below but are not getting any results. To me it looks like issue is with the Au

Answer 1

It looks like your problem is that your sending your base64 encoded username/password in the soap header. It actually needs to be included in the http header. My solution is in ruby but hopefully it can help you out.

soap_client = Savon.client(
  endpoint: "https://api.five9.com/wsadmin/AdminWebService/", 
  namespace: "http://service.admin.ws.five9.com/", 
  headers: { "Authorization" => "Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==" }, 
  env_namespace: :soapenv, 
  namespace_identifier: :ser, 
  ssl_verify_mode: :none
)

message = { 
  "lookupCriteria" => {
"criteria" => {
      "field" => "email_address",
      "value" => "something@example.com"
    }
  }
}

response = soap_client.call(:getContactRecords, message: message)
p response.body

So your XML ends up looking like this.

SOAP request: https://api.five9.com/wsadmin/AdminWebService/
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==, SOAPAction: "getContactRecords",
Content-Type: text/xml;charset=UTF-8, Content-Length: 471



  
    
      
        
          email_address
          something@example.com
        
      
    
  


HTTPI POST request to api.five9.com (httpclient)
SOAP response (status 200)


  
  
    
      
        number1
        email_address
        
          
            5555555555
            something@example.com