问题
In my project I am thinking of adding a technical support where a user will enter his/her queries .and my tech support will access the computer remotely and help to solve the problem. Its a web application and I am using laravel( php framework). I only have a little idea on how to do it. I have tried searching it . but it didn't gave me any proper result.
According to me it can be done by using Socket programming in which I have to get user's Public Ip and his/her MAC address .because public ip can be same if two or pc are connected to same router(I think so).
I need some guidance on how to accomplish it. I have heard that laravel has a package for socket programming named as socket.io.
Please give me a proper path to walk on. I need guidance on what I will be needed in doing this. please help me.
来源：https://stackoverflow.com/questions/38735473/remote-desktop-access-using-laravel